AI Porn Generator Support

Before Contacting Support

• Check your generation history and token balance on the website.
• In the Telegram bot, use /balance to check your tokens.
• If a generation is still processing, wait for it to finish before submitting it again.
• Save the error message or take a screenshot of the problem.

What to Include

• Whether the problem happened on the website or in Telegram.
• Your Telegram username and, if available, your numeric Telegram user ID.
• The approximate date and time when the problem happened.
• Whether you were generating an image, editing an image, or creating a video.
• The error message or a screenshot.
• For payment problems, the payment amount and relevant charge, order, or payment ID.

Payments and Failed Generations

For refund and token-restoration eligibility, read the Refund Policy. When contacting support, include the relevant payment or generation details listed above.

Protect Your Account

Never send your password, Telegram login code, full card details, crypto private key, wallet secret, or recovery phrase.

Support may ask for your Telegram username, Telegram user ID, transaction reference, order ID, or payment ID. Support will never ask for passwords or secret payment information.

Safety and Privacy

Contact @frog_support to report prohibited content or request access to or deletion of records associated with your account.

We may ask you to verify that the Telegram account belongs to you before disclosing or deleting account information.