Refund Policy

Successful payment without tokens

A monetary refund is available only when a transaction is confirmed as successful but the purchased tokens were not credited to the user’s balance. Contact @cyfrog_support_bot on Telegram or email support@mystepfrog.ai with the relevant Telegram charge ID or checkout order/payment ID. Once the payment and missing token credit are verified, the payment will be refunded.

Tokens deducted without a delivered result

If tokens were deducted for a generation request but no image or video was delivered, the deducted tokens will be restored once the failed delivery is verified. This is a token restoration, not a monetary refund.

Delivered results are not refundable for quality

No refund or token restoration is provided when an image or video was successfully delivered but the user is dissatisfied with its quality, style, composition, accuracy, artifacts, anatomy, or how closely it followed the prompt. AI generation is probabilistic and may produce imperfect or unexpected results.

How requests are reviewed

Refund and token-restoration requests are reviewed using available transaction and generation records. Nothing in this policy limits any non-waivable consumer rights or remedies available under applicable law.

Tell us whether the issue happened on the website or in Telegram. Include your Telegram username and, if available, your numeric Telegram user ID.

For a payment issue, include the payment method, amount, approximate date and time, and the relevant Telegram charge ID, checkout order ID, or payment ID.

For a generation issue, include the approximate date and time, generation type, and any error message or screenshot.

Never send passwords, Telegram login codes, full card details, crypto private keys, wallet secrets, or recovery phrases.